Terms & Conditions

11:31, Sunday 26th July 2026

1. Appointments & Bookings

• All appointments must be secured with a valid payment method.
• A deposit will be required at the time of booking.
• Appointments are confirmed only once you receive confirmation from us.

We recommend arriving at the time of your appointment to avoid any cross over with spa treatments. This allows me to complete a service and fully clean down and sanitise before the next treatment.

2. Cancellation & No-Show Policy

We respectfully request at least 72 hours' notice for cancellations or rescheduling.

• Cancellations made less than 72 hours before the appointment  result in a charge of 50% of the scheduled service fee.
• No-shows will be charged 100% of the service fee.
• Late arrivals may result in shortened service time while being charged the full amount.

We value your time and ours — thank you for understanding.

3. Payments

We accept: Bank Transfer, however cash is always preferred.

• Full payment is due at the time services are rendered.
• Prices are subject to change without notice.
• Gift cards and promotional vouchers must be presented at time of service.

4. Refund Policy

• Services rendered are non-refundable.
• Prepaid packages are non-refundable but may be transferable at management’s discretion.

5. Health & Medical Conditions

Clients must disclose any medical conditions, allergies, injuries, pregnancy, or medications prior to treatment.

Hair & Holistics reserves the right to refuse service if a condition may compromise safety.

You acknowledge that spa treatments are for relaxation and cosmetic purposes only and are not a substitute for medical care.

6. Liability Waiver

By receiving services at Hair & Holistics, you:

• Voluntarily assume all risks associated with treatments.
• Release Hair & Holistics, its owners, and staff from liability for any injury, reaction, or adverse effect resulting from services, except in cases of gross negligence.

7. Personal Belongings

We are not responsible for lost, stolen, or damaged personal items. Please keep valuables with you or in the area you're being treated.

8. Conduct & Right to Refuse Service

We maintain a safe and professional environment. We reserve the right to refuse service to anyone who:

• Engages in inappropriate behavior
• Appears intoxicated
• Violates spa policies

9. Gift Cards, Packages & Free treatments

• Gift cards are non-refundable and cannot be redeemed for cash.
• Packages, gift cards & free treatments must be used within 6 months of purchase unless otherwise stated.
• Expired promotions may not be honored.

10. Privacy Policy

Client information is kept confidential and used solely for appointment scheduling, communication, and internal records. We do not sell or share your personal information with third parties.

11. Changes to Terms

Hair & Holistics reserves the right to update these Terms & Conditions at any time without prior notice.

12. Contact Information

Hair & Holitics

Foundry Business Centre

Lamb inn Road

Pontefract 

07460090704

Hair-by-danielle1@outlook.com